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OTTWAY launches local-currency gift cards across Shopify Markets, powered by Giftnote

The Melbourne unisex label, known for vintage-inspired pieces made in small batches, now issues its gift vouchers in each international customer's own currency, alongside gift messages on every physical order.

OTTWAY launches local-currency gift cards across Shopify Markets, powered by Giftnote

Industry

Fashion & Apparel

The Challenge

OTTWAY sells to customers in more than seventy countries, but Shopify issued every gift card in the store's base currency, so an international gift voucher's value moved with the exchange rate between purchase and redemption.

The Solution

Giftnote gift vouchers issued in the customer's local currency across Shopify Markets from a single product, running alongside Giftnote gift messages on physical orders and gift card emails delivered through Klaviyo.

MELBOURNE: OTTWAY, the Melbourne clothing label known for unisex, vintage-inspired pieces made in small batches, has launched gift vouchers that issue in each customer's local currency across Shopify Markets.

The programme is powered by Giftnote, the gifting platform used by more than a thousand Shopify brands, which also delivers gift messages on OTTWAY's physical orders.

A label that feels like a community

OTTWAY was founded in 2018 by Neri and Manu and named for the Otway Ranges on Victoria's coast. The brand describes itself as "a community rather than just a clothing brand", with a mantra printed on its own tees: LIFE IS FOR LIVING.

The clothing is "cross-seasonal, trendless" and made to last, produced in small batches and restocked on demand as a deliberate move away from fast fashion. With every purchase, OTTWAY donates funds towards installing solar power.

The collections are also unisex. Designs and sizes are the same for everyone, which makes OTTWAY one of the few labels where a piece can be bought for a partner, a brother or a best friend without second-guessing which side of the store it came from.

The range

OTTWAY's pieces sit at an easy price for gifting:

  • Living Cap, washed red: $50
  • Basecamp Ottway T-shirt: $80
  • Trail Crossbody Cotton Bag: $130
  • Stanley Plaid Unisex Shirt: $150
  • Nomad Sherpa Reversible Checked Vest, the label's bestseller: $180
  • Canyon Sweater, a 1/2-zip retro fleece: $200

And for anyone who can't pick a size or a colour, the OTTWAY eGift Voucher runs from $50 to $500.

OTTWAY sells from its flagship in Collingwood, Melbourne, The Surf Shack in Manly, Sydney, and its Cabin Store in Byron Bay, and online at ottwaythelabel.com.

Gift vouchers that hold their value anywhere

OTTWAY's customers aren't only in Australia. The store sells into more than seventy countries in their own currencies, from New Zealand dollars and pounds to US dollars, euros and yen.

For an international customer, a gift voucher used to be the one product that didn't quite behave. Shopify issued every gift card in the store's base currency, so a customer paying in another currency was really buying Australian dollars, and the balance their recipient saw moved with the exchange rate between the day it was bought and the day it was spent.

Shopify introduced local-currency gift cards in June 2026, and Giftnote added support in August. OTTWAY's store is now live with it: an international customer's gift voucher is issued in the currency they paid in, and stays that amount until it's spent.

It's one voucher product, in every market OTTWAY sells to.

The OTTWAY eGift Voucher on ottwaythelabel.com, priced in US dollars

Giftnote POV

Clothing is hard to gift and easy to love. A gift voucher solves the size question. Local currency makes sure the voucher means the same thing in London or Los Angeles as it does in Collingwood.

Gift messages on every physical order

Gift vouchers are only half of how OTTWAY customers give the brand. On every product page, a Sending as a gift? button sits above Add to Cart. The customer writes a personal message and chooses when it goes out: on delivery, straight away or on a date they pick, by email and SMS.

That's a meaningful detail for a label whose pieces are so often bought for someone else. The gift arrives with the words that go with it, and the recipient is introduced to OTTWAY directly, not just through a parcel.

An OTTWAY product page with the Giftnote "Sending as a gift?" button above Add to Cart

One gifting programme, in one place

OTTWAY moved its gift card programme onto Giftnote in 2024, bringing its existing gift card history and Klaviyo email flows across, so gift messages and gift vouchers now run from the same platform.

Every gift order captures the recipient as a contact at the moment the gift is received. For a brand built on community, that recipient is often someone meeting OTTWAY for the first time.

74%
of gift recipients are new to the brand
11%
convert within 90 days
25%
increase in average order value

About OTTWAY

OTTWAY is a Melbourne clothing label founded in 2018 by Neri and Manu, making unisex, cross-seasonal, vintage-inspired pieces in small batches and restocking on demand. With every purchase it donates funds towards installing solar power. OTTWAY has stores in Collingwood, Manly and Byron Bay, and sells online worldwide at ottwaythelabel.com.

About Giftnote

Giftnote is the gifting layer for Shopify. Over a thousand brands use it for branded gift messages, digital gift cards, store credit and multi-recipient corporate gifting, with every recipient captured as a contact rather than a shipping address.

Launch local-currency gift cards like OTTWAY

Book a personalised demo, or install Giftnote on your Shopify store and try every plan free for 30 days.

Frequently asked questions

Does OTTWAY sell gift cards?

Yes. OTTWAY offers an eGift Voucher from $50 to $500 at ottwaythelabel.com/products/ottway-egift-voucher, issued in the customer's local currency and redeemable across the range.

Can I buy an OTTWAY gift voucher from outside Australia?

Yes. OTTWAY sells internationally through Shopify Markets, and its gift vouchers are issued in the currency the customer pays in, so the recipient's balance doesn't move with the exchange rate.

Is OTTWAY clothing unisex?

Yes. OTTWAY designs are unisex, with the same designs and sizes for everyone, which makes the label an easy brand to gift.

Can you add a gift message to an OTTWAY order?

Yes. Every OTTWAY product page has a "Sending as a gift?" option, which lets the customer write a message and have it delivered to the recipient on delivery, straight away or on a chosen date.

Do Shopify gift cards work across multiple currencies?

Yes. Shopify introduced local-currency gift cards in June 2026 and Giftnote added support in August 2026, so a single gift card product can sell and issue in each market's currency.

What is the best gift card app for a Shopify Markets store?

Giftnote issues gift cards in the customer's local currency across all markets from a single product, with branded delivery, scheduled sending, gift messages on physical orders and recipient capture into Klaviyo. Read more about multi-currency gift cards for Shopify Markets.

Automated gifting
Paperless & branded
New revenue stream

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