Frequently Asked Questions

Your questions answered...

Below are the questions we get asked the most about Giftnote. If you can’t find the answer you are looking for, feel free to contact us and a member of our team will be in touch!

General Pricing & Billing

General

How does Giftnote know when a parcel has been delivered or received?

Giftnote is integrated with over 1000 international shipping carriers, meaning we most likely also work with your shipping partner of choice. Giftnote detects the carrier and tracking number attached to an order and actively tracks when the parcel status is updated to “delivered” or “picked up”. This change in status triggers Giftnote to automatically send the gift messages via text and email.

Does Giftnote work globally?

Absolutely. As mentioned, Giftnote is integrated with over 1000 international shipping carriers. Our text message service also works globally. As long as your customer's gift receiver has a cell phone service in a supported country they will be able to receive their gift message as an SMS on delivery.

Where does my customer leave a Giftnote for their loved ones?

Giftnote is available at the Shopify checkout screen, product page, cart page, and other custom locations. This ensures that your customers can easily leave a paperless and automated gift message for their loved ones without missing a beat.

Does Giftnote have any lock-in contracts?

No, we don’t believe in unnecessary and bloated contracts. Giftnote is a PAYG app that is based on usage. Check out our pricing page to see our transparent pricing model.

How is Giftnote installed on my Shopify store?

Giftnote can be seamlessly on your Shopify store a few different ways:

Giftnote Checkout Widget:

Shopify Plus: Use our checkout extension or drop the snippet on checkout.liquid.
Shopify Basic/Standard/Advanced: Install Giftnote on the order confirmation page.

Giftnote Pop-up Modal:

For any Shopify store: Add it anywhere in your theme, like the product page, cart page, or cart drawer.
Online Store 2.0 themes: Configure it through your theme settings.
Other themes: Insert our code snippet where relevant

We're here to help you integrate Giftnote smoothly into your Shopify store.

What about other eCommerce platforms?

Giftnote is only available for Shopify stores currently.

Pricing & Billing

How does Giftnote’s usage pricing work?

Giftnote keeps pricing fair and transparent by charging a simple $1 USD per Giftnote, enabling you to easily scale up or down during peak gifting periods. Unlike other apps, we calculate pricing based on usage, not a percentage of order value or total order volume. This ensures a clear and straightforward approach to pricing, allowing you to have control over your costs.

Are text and gift messages charged separately?

No. If your customer chooses to send both a text message and email gift message to their loved one, this is treated as a single Giftnote.

How does Giftnote bill me?

Giftnote is billed through the Shopify billing system, meaning you don't have to mess around with separate invoices or tracking multiple billing platforms. As with any other Shopify app, Giftnote will be a line item on your monthly Shopify invoice.

Ready to get started?

Install Giftnote today and build your gifting revenue channel.
‍

find it on the

Shopify App Store

Automated gifting

Paperless & branded

New revenue stream

or, book a demo with our team.