Frequently Asked Questions

Your questions answered...

Below are the questions we get asked the most about Giftnote. If you can’t find the answer you are looking for, feel free to contact us and a member of our team will be in touch!

General Pricing & Billing

General

Is gifting just for Q4 or holidays?

Not even close. Gifting happens every day. Leading brands use Giftnote all year for birthdays, loyalty rewards, referrals, and post-purchase surprises. Gifting is now a consistent growth channel, not just seasonal.

Need help setting up Giftnote on your store?

We’ve got you covered. Email support@giftnote.com and our team will help you launch quickly, optimize placement, and connect your existing tools.

What does Giftnote cost?

Giftnote uses a transparent, usage-based pricing model so you only pay for what you use on top of a base monthly fee - https://giftnote.com/pricing. No commissions, no take rates, and no surprise billing. Brands can offset costs by charging customers a small fee for premium gift messaging, turning Giftnote into a revenue-positive feature. Reach out to us for a free trial

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How long does Giftnote take to set up?

Giftnote installs in minutes and most brands go live within a single day. Our no-code widget works out of the box, and for Shopify Plus merchants, we’ll help embed Giftnote at checkout. From theme integration to cart drawer styling, we’ve got you covered.

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Do you help with onboarding and implementation?

Absolutely. Our onboarding team will handle all technical and design setup, including placement in cart, checkout, and product pages. Just email support@giftnote.com and we’ll ensure you’re live and optimized within hours.

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What platforms does Giftnote integrate with?

Giftnote connects with your full ecommerce stack. That includes Klaviyo, Attentive, Yotpo, Shopify Plus, LoyaltyLion, Rebuy, most major 3PLs, and even headless storefronts. We make sure gifting fits directly into your existing flow

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Can I upsell gift messaging at checkout to increase margin?

Yes. Many brands offer Giftnote as a $2 to $5 premium add-on in the cart or checkout. It’s a high-margin, low-effort way to lift AOV while giving customers a meaningful and memorable experience.

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How does Giftnote help turn gift recipients into new customers?

Giftnote captures recipient emails and delivers branded, timely messages via email or SMS. Those recipients are funneled into your CRM (like Klaviyo), where they receive automated welcome flows or exclusive offers—turning gifting into acquisition.

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Can I use Giftnote for corporate or bulk gifting?

Yes. Giftnote’s Multi Gift feature lets customers send hundreds of personalized gifts in one order. Upload a CSV, customize messages, and process through native Shopify checkout—ideal for B2B, client gifting, or milestone campaigns.

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How do I track gifting performance and analytics?

Giftnote’s analytics dashboard gives you visibility into gift order volume, AOV lifts, recipient opt-ins, and new customer conversion. You'll know exactly how gifting is driving revenue and customer growth.

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Pricing & Billing

How does Giftnote’s usage pricing work?

Giftnote keeps pricing fair and transparent by charging a simple $1 USD per Giftnote, enabling you to easily scale up or down during peak gifting periods. Unlike other apps, we calculate pricing based on usage, not a percentage of order value or total order volume. This ensures a clear and straightforward approach to pricing, allowing you to have control over your costs.

Are text and gift messages charged separately?

No. If your customer chooses to send both a text message and email gift message to their loved one, this is treated as a single Giftnote.

How does Giftnote bill me?

Giftnote is billed through the Shopify billing system, meaning you don't have to mess around with separate invoices or tracking multiple billing platforms. As with any other Shopify app, Giftnote will be a line item on your monthly Shopify invoice.

Ready to get started?

Install Giftnote today and build your gifting revenue channel.
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find it on the

Shopify App Store

Automated gifting

Paperless & branded

New revenue stream

or, book a demo with our team.