Question 1

Is gifting just for Q4 or holidays?

Accepted Answer

Gifting happens daily, not just seasonally. Leading brands use it year-round for birthdays, loyalty rewards, referrals, and post-purchase surprises — a consistent growth channel, not just a seasonal one.

Question 2

Do you help with setup and onboarding?

Accepted Answer

Yes. Email support@giftnote.com and the team helps you launch, optimize placement, and connect your existing tools across cart, checkout, and product pages.

Question 3

How long does Giftnote take to set up?

Accepted Answer

Giftnote installs in minutes and most brands go live within a single day. The no-code widget works out of the box, with checkout embedding support for Shopify Plus merchants.

Question 4

What platforms does Giftnote integrate with?

Accepted Answer

Giftnote works with Klaviyo, Attentive, Iterable, Dotdigital, Ometria, Shopify Flow, Loop and Rebuy, and with any 3PL or warehouse. Every gift moment is a trigger for your flows: placed, delivered, received and redeemed. Headless and custom builds can use the Giftnote API on the Corporate Gifting (Professional) plan.

Question 5

Can I upsell gift messaging at checkout to increase margin?

Accepted Answer

Yes. You can add your own message fee and pass the cost on to customers if you want to. Fewer than 1 in 10 merchants do; most treat the gift message as part of the gift experience.

Question 6

How does Giftnote turn gift recipients into new customers?

Accepted Answer

Giftnote captures the recipient's details and sends them a branded message by email or SMS. Recipients sync to your email platform, where they can opt in to your welcome flows and offers. Across Giftnote stores, 74% of gift recipients are new to the brand.

Question 7

Can I use Giftnote for corporate or bulk gifting?

Accepted Answer

Yes. Multi Gift, on the Corporate Gifting (Professional) plan, sends one order to up to 1,000 recipients. Buyers add recipients one by one or by CSV and pay once through Shopify checkout, and you can run up to three branded storefronts for different corporate buyers.

Question 8

How do I track gifting performance and analytics?

Accepted Answer

The Overview dashboard and the Performance, Cohort, Gift value uplift, Products and Conversions reports show who gifts, what they gift, how many recipients go on to buy and how quickly, AOV uplift, and gift card liability.

Question 9

What is Gift Audit?

Accepted Answer

Gift Audit shows what gifting is already worth to your store. In the app, go to Analytics > Gift value uplift. You'll see your gift order value (how the average gift order compares with your other orders), the share of your orders that look like gifts, what your sales would be if every order were gifted at that value, and the gifts you might be missing: orders that look like gifts but had no gift message. Run a Gift Audit scan over any date range to find past gifts that never went through Giftnote, such as orders where the billing and shipping addresses don't match, and gift cards sent without Giftnote. Giftnote spots gifts automatically using patterns from more than 680,000 gifts, so treat the numbers as an estimate. Gift Audit is included free on every plan.

Question 10

What delivery options are there?

Accepted Answer

Four. On Delivery sends the gift message when the carrier marks the parcel delivered. On Fulfillment sends it when the order ships, so the recipient knows to be home for it. Send Now sends it 15 minutes after payment, which leaves a window for cancellations and fraud checks. Send Later sends it on a date and time the gifter picks. Messages go out by branded email and SMS.

Question 11

How many carriers do you support?

Accepted Answer

More than 1,500 shipping carriers worldwide. Giftnote detects the carrier automatically from the tracking number, so there's nothing to set up, and it tracks orders that ship in more than one parcel. It works with any 3PL or warehouse, and there's nothing to print.

Question 12

Can recipients enter their own address?

Accepted Answer

Yes, in early access. With addressless gifting, the sender enters just a name and email for each recipient, and the recipient adds their own delivery address. It's part of Multi Gift on the Corporate Gifting (Professional) plan and available on request. Email support@giftnote.com to join the early access.

Question 13

Do you have an API?

Accepted Answer

Yes. The Giftnote API is included on the Corporate Gifting (Professional) plan. Use it to connect Giftnote to your own systems or build a custom gifting flow. Generate your credentials in the app under Settings > Integrations > Giftnote API.

Question 14

What does Giftnote cost?

Accepted Answer

There are three plans. Gift Audit is free. Core Gifting is $19/month plus $1 per gift order or gift card. Corporate Gifting (Professional) is $99/month and adds Multi Gift, branded storefronts and API access. It charges the same $1 on single-recipient gifts, plus 2% on Multi Gift orders.

Question 15

How does the usage pricing work?

Accepted Answer

On top of your monthly plan, you pay $1 per gift order and $1 per gift card. On Corporate Gifting (Professional), Multi Gift orders carry a 2% fee instead of a per-recipient charge. Costs track your gift volume through peak, and volume pricing is available for high-volume stores.

Question 16

Are text and gift messages charged separately?

Accepted Answer

No. If a customer sends both a text and an email gift message, it's treated as a single Giftnote.

Question 17

How does Giftnote bill me?

Accepted Answer

Billing runs through the Shopify billing system and appears as a line item on your monthly Shopify invoice — no separate invoices.

Question 18

Is there a free plan?

Accepted Answer

Yes. Gift Audit is Giftnote's free plan, and it costs $0. It shows how many of your orders are already gifts, how much more a gift order is worth than your other orders, and which orders look like gifts but had no gift message. On the free plan, new gift messages and gift cards are paused and the other reports are locked. Upgrade to Core Gifting or Corporate Gifting (Professional) whenever you're ready, and your data comes with you.

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