Question 1

Is gifting just for Q4 or holidays?

Accepted Answer

Gifting happens daily, not just seasonally. Leading brands use it year-round for birthdays, loyalty rewards, referrals, and post-purchase surprises — a consistent growth channel, not just a seasonal one.

Question 2

Do you help with setup and onboarding?

Accepted Answer

Yes. Email support@giftnote.com and the team helps you launch, optimize placement, and connect your existing tools across cart, checkout, and product pages.

Question 3

How long does Giftnote take to set up?

Accepted Answer

Giftnote installs in minutes and most brands go live within a single day. The no-code widget works out of the box, with checkout embedding support for Shopify Plus merchants.

Question 4

What platforms does Giftnote integrate with?

Accepted Answer

Giftnote connects with your full ecommerce stack, including Klaviyo, Attentive, Yotpo, Shopify Plus, LoyaltyLion, Rebuy, most major 3PLs, and headless storefronts.

Question 5

Can I upsell gift messaging at checkout to increase margin?

Accepted Answer

Yes. Many brands offer gift messaging as a $2–$5 premium add-on to lift AOV while enhancing the customer experience.

Question 6

How does Giftnote turn gift recipients into new customers?

Accepted Answer

Giftnote captures recipient emails and sends branded messages via email/SMS, funneling recipients into your CRM for welcome flows and offers — turning gifting into acquisition.

Question 7

Can I use Giftnote for corporate or bulk gifting?

Accepted Answer

Yes. The Multi Gift feature lets customers send hundreds of gifts per order via CSV upload through native Shopify checkout — ideal for B2B and client gifting.

Question 8

How do I track gifting performance and analytics?

Accepted Answer

An analytics dashboard shows gift order volume, AOV lift, recipient opt-ins, and conversions, so you can see how gifting drives revenue and growth.

Question 9

What does Giftnote cost?

Accepted Answer

Giftnote uses a transparent, usage-based pricing model with a base monthly fee plus per-use charges — no commissions or take rates. Brands can offset costs by charging customers for premium messaging. Free trials are available.

Question 10

How does the usage pricing work?

Accepted Answer

Giftnote charges a simple $1 USD per Giftnote, so you scale naturally during peak periods. Pricing is usage-based rather than a percentage of order value.

Question 11

Are text and gift messages charged separately?

Accepted Answer

No. If a customer sends both a text and an email gift message, it's treated as a single Giftnote.

Question 12

How does Giftnote bill me?

Accepted Answer

Billing runs through the Shopify billing system and appears as a line item on your monthly Shopify invoice — no separate invoices.

Frequently asked questions

General

Pricing