How long does it take to set up?

The Giftnote-side setup typically takes a few hours — widget installation, carrier selection, and integration configuration. The variable is your custom email templates or if you prefer to have your gift notifications sent through your own account with platforms like Klaviyo, Attentive, and more through our integration with these providers. Some brands go live in an hour. Others take up to a week depending on design turnaround.

How do messages that arrive on delivery of the gift actually work?

You start by selecting your carriers from Giftnote's list of 1,100+ supported carriers worldwide. From there, it's automatic. When a gifter chooses "send on delivery" and the order is fulfilled in Shopify with a tracking number, Giftnote detects it and begins monitoring directly. When the parcel is marked as delivered, the branded SMS and email sends to the recipient.

Is there a free trial available?

Yes. You can install Giftnote directly from the Shopify App Store and start with a free 30-day trial before moving to a paid plan. Pricing scales with your gift volume rather than your total order volume, so you only pay for the gifts that actually send.

Is it legal to message gift recipients who haven't opted in?

Yes. Gift messages are transactional. They relate directly to a purchase the recipient is involved in — which exempts them from opt-in requirements under GDPR, CASL, and CAN-SPAM. Klaviyo validates this through their transactional approval process before your flows go live.

How long does it take to set up?

The Giftnote-side setup typically takes a few hours — widget installation, carrier selection, and integration configuration. The variable is your custom email templates or if you prefer to have your gift notifications sent through your own account with platforms like Klaviyo, Attentive, and more through our integration with these providers. Some brands go live in an hour. Others take up to a week depending on design turnaround.

How do messages that arrive on delivery of the gift actually work?

You start by selecting your carriers from Giftnote's list of 1,100+ supported carriers worldwide. From there, it's automatic. When a gifter chooses "send on delivery" and the order is fulfilled in Shopify with a tracking number, Giftnote detects it and begins monitoring directly. When the parcel is marked as delivered, the branded SMS and email sends to the recipient.

Is there a free trial available?

Yes. You can install Giftnote directly from the Shopify App Store and start with a free 30-day trial before moving to a paid plan. Pricing scales with your gift volume rather than your total order volume, so you only pay for the gifts that actually send.

Is it legal to message gift recipients who haven't opted in?

Yes. Gift messages are transactional. They relate directly to a purchase the recipient is involved in — which exempts them from opt-in requirements under GDPR, CASL, and CAN-SPAM. Klaviyo validates this through their transactional approval process before your flows go live.