Redo

Redo is a returns and post-purchase platform used by more than 4,500 Shopify brands. It handles returns and claims, exchanges, warranties, managed returns, chargebacks and shipping protection, and it is built to convert refunds into exchanges rather than simply processing them. Redo reports a 38% decrease in return rates and exchange rate increases between 43 and 78%.

Why is a gift return different?

A gift return is the hardest return in ecommerce. The person holding the product did not buy it. They have no order number, no account, and no idea what was paid. They usually do not want the person who sent it to find out they are returning it. Faced with all that, most gift recipients keep something they will never use, and the brand never hears from them again.

That is an expensive outcome, because across the Giftnote platform 74% of gift recipients have never bought from the brand before. They are the most valuable stranger a brand will meet, and a bad return experience is where they are lost.

How do Giftnote and Redo work together?

Giftnote issues a digital gift receipt with no prices on it, so a recipient has proof of purchase without seeing what the gifter spent. Redo runs the returns and exchange portal that receipt leads to. The recipient swaps for the right size or the right colour without contacting anyone, and the gifter never finds out.

An exchange on a gift order is worth far more than an exchange on a self-purchase. It is the moment a gift recipient stops being a shipping address and becomes a customer, and it keeps the revenue in the business rather than refunding it.

Do I need to connect the two apps?

No. Giftnote and Redo run alongside each other with no integration and no developer work. No merchant, customer, or gift recipient data moves between them.