Redo

Redo is a returns and post-purchase platform used by more than 4,500 Shopify brands. It handles returns and claims, exchanges, warranties, managed returns, chargebacks and shipping protection, and it is built to convert refunds into exchanges rather than simply processing them. Redo reports a 38% decrease in return rates and exchange rate increases between 43 and 78%.

Why is a gift return different?

A gift return is the hardest return in ecommerce. The person holding the product did not buy it. They have no order number, no account, and no idea what was paid. They usually do not want the person who sent it to find out they are returning it. Faced with all that, most gift recipients keep something they will never use, and the brand never hears from them again.

That is an expensive outcome, because across the Giftnote platform 74% of gift recipients have never bought from the brand before. They are the most valuable stranger a brand will meet, and a bad return experience is where they are lost.

How do Giftnote and Redo work together?

Giftnote delivers the gift message to the recipient by email or SMS. Add your Redo returns link to that message, and the recipient can start an exchange from the email they already opened, in the portal Redo runs.

An exchange on a gift order is worth far more than an exchange on a self-purchase. It is the moment a gift recipient stops being a shipping address and becomes a customer, and it keeps the revenue in the business rather than refunding it.

Do I need to connect the two apps?

No. Giftnote and Redo run alongside each other with no integration and no developer work. No merchant, customer, or gift recipient data moves between them.