Order Editing
Self-service post-purchase order editing for Shopify. Add a forgotten gift message, fix a recipient address, and stop gifting mistakes becoming refunds.
Key Features
Add a forgotten gift message after checkout
Giftnote appears in Order Editing's post-purchase widget, so a buyer who forgot can turn their order into a gift without a support ticket.
Fix the recipient's address
Gift addresses are typed from memory and get typed wrong. A self-service correction before fulfilment saves the delivery and the occasion.
Address validation at checkout
Order Editing replaces Shopify's autocomplete with a direct-to-carrier API, catching the bad gift address before the order is even placed.
Fewer tickets in the worst month
Peak season is when customers change their mind, change the address, or add a gift they forgot. Every one of those is a ticket if it cannot be self-served.
Post-purchase upsells on gift orders
Gift orders already run 20 to 25% above self-purchase AOV. The post-purchase window is where that goes further.
What you get with Order Editing
Add a forgotten gift message after checkout
Giftnote appears in Order Editing's post-purchase widget, so a buyer who forgot can turn their order into a gift without a support ticket.
Fix the recipient's address
Gift addresses are typed from memory and get typed wrong. A self-service correction before fulfilment saves the delivery and the occasion.
Address validation at checkout
Order Editing replaces Shopify's autocomplete with a direct-to-carrier API, catching the bad gift address before the order is even placed.
Fewer tickets in the worst month
Peak season is when customers change their mind, change the address, or add a gift they forgot. Every one of those is a ticket if it cannot be self-served.
Post-purchase upsells on gift orders
Gift orders already run 20 to 25% above self-purchase AOV. The post-purchase window is where that goes further.
About Order Editing Integration
Order Editing is a self-service post-purchase app used by more than 1,600 Shopify brands, including Ridge, Kitsch, Oh Polly, The Oodie and Aviator Nation. It lets a customer change their own order after checkout and before fulfilment, from the confirmation page or the order status page, and it replaces Shopify's checkout address autocomplete with a direct-to-carrier validation API. Merchants report support ticket reductions of up to 90%.
What happens when someone forgets to mark an order as a gift?
They check out, the confirmation email arrives, and they realise. Today that is either a support ticket or nothing at all, and the parcel ships as an anonymous box with no note in it. That is the exact problem Giftnote exists to solve, happening ten minutes too late.
Giftnote appears inside Order Editing's post-purchase widget, so a customer can add a gift message themselves after checkout without contacting anyone. The order becomes a gift, the recipient is captured, and nobody on the merchant's team touches it.
Why do gift orders need address editing more than other orders?
Because you are typing somebody else's address from memory. Gift addresses are the most error-prone addresses in ecommerce, and a failed delivery on a gift does not just cost a re-ship, it misses the occasion the gift was bought for. Order Editing validates the address directly against carrier data at checkout and lets the buyer correct it afterwards if they got it wrong.
How to Get Started
Connect Order Editing to Giftnote in just a few steps
Install both apps
Install Giftnote and Order Editing from the Shopify App Store.
Enable Giftnote in the post-purchase widget
Turn on the gift message option inside Order Editing's post-purchase flow so buyers can add a gift note after checkout.
Turn on address validation
Use Order Editing's direct-to-carrier validation at checkout. Gift addresses fail more often than any other kind.
Allow recipient address changes before fulfilment
Let the buyer correct a wrong gift address themselves rather than emailing your team on 22 December.
Exclude Multi-Gift orders from editing
Corporate gifting orders carry recipient addresses that differ from the buyer's. Use a Shopify Flow rule to disable customer editing on those orders.
Check your edit window against your gift cutoff
An editing window that closes after your December dispatch cutoff creates promises you cannot keep.
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