Gorgias
Empower your support team with full Giftnote order context inside Gorgias so every gift-related ticket is resolved faster.
Key Features
Gift context in tickets
Surface Giftnote order details where your agents already work.
Faster resolutions
Answer gift-order questions without switching tools.
Better recipient CX
Resolve delivery and reveal issues before they escalate.
Unified support
Keep gifting support inside your Gorgias workflow.
What you get with Gorgias
Gift context in tickets
Surface Giftnote order details where your agents already work.
Faster resolutions
Answer gift-order questions without switching tools.
Better recipient CX
Resolve delivery and reveal issues before they escalate.
Unified support
Keep gifting support inside your Gorgias workflow.
About Gorgias Integration
Give your support team full gifting context by pairing Giftnote with Gorgias. When a gift order raises a question, agents can see the gift details alongside the ticket.
Faster, better-informed answers on gift orders mean happier senders and recipients — and fewer delayed reveals.
How to Get Started
Connect Gorgias to Giftnote in just a few steps
Generate Giftnote API credentials
In the Giftnote app under Settings > Integrations > Giftnote API, get your Client ID and API Token, then request an OAuth Bearer token via POST to https://api.giftnote.com/auth/oauth/token (Basic auth of base64 client_id:api_token, grant_type=client_credentials, Content-Type: application/x-www-form-urlencoded). Tokens expire after 1 hour and each API call consumes an hourly quota.
Build a Custom HTTP Widget in Gorgias
On a ticket's edit view in Gorgias, click the cog icon and choose Add Button (or Add Redirection Link for simple navigation). Configure the HTTP call — method (GET/PUT/POST/DELETE), headers, and parameters — pointed at a Giftnote API endpoint (base URL https://api.giftnote.com/[collection]/v0/), sending the OAuth Bearer token in the Authorization header (per Giftnote's own API docs, calls must carry Authorization: Bearer [access_token]), then click Save.
Template the call with ticket/customer data
Use Gorgias's {{value}} templating (e.g. ticket/customer fields, or {{list_object_name[$listIndex].item_name}} for list data) to pass the customer's identifying details as request parameters so the HTTP call acts on the correct customer's Giftnote record, then click Save Changes. Note: per Gorgias's docs, running the button logs a confirmation message to the ticket conversation — it does not render the API's returned data (e.g. order/gift-message details) in the sidebar, so this widget triggers/confirms a Giftnote action rather than displaying fetched order data.
Automated giftingPaperless & brandedNew revenue streamReady to integrate Gorgias?
Get started with Giftnote and connect your tools in minutes.