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Gifting as a Growth Engine

Most Shopify brands miss a key opportunity: converting gift recipients into customers. One merchant was sending 1,800+ gifts monthly but had no recipient data. Giftnote solves this by identifying recipients so you can turn them into customers.

January 2, 2025

Gifting as a Growth Engine

Spoke to a Shopify merchant this morning. They sell cocktail-making kits, 2,000+ orders a month, 90% gifts.

Right now, their gifting experience is a basic note on the packing slip. Doesn't match their premium branding. So they reached out to Giftnote.

And then we found a much bigger problem.

They ship around 1,800 gift orders a month. But they have no idea who the recipients are.

That’s 1,800 potential customers lost.

74% of gift recipients have never bought from the brand before.

They’re missing out on:

  • Re-engaging recipients who just received an amazing product.
  • Offering exclusive incentives to turn them into buyers.
  • Sharing content like cocktail recipes to build brand connection.
  • Using gifting as an acquisition channel.

About 1 in 10 gift recipients goes on to buy.

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The Giftnote in app Dashboard shows identified and converted gift recipients

This isn’t just about a better customer experience, it’s a growth strategy.

If gifting is part of your Shopify business, ask yourself: Do you know who your gift recipients are?

If not, you’re leaving serious revenue on the table.

See what gifting could be worth to your store: run a free Gift Audit. It scans your past orders for gifts, including the ones sent without a gift message, and shows how gift orders compare with the rest of your orders.

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