Invenco
- Australia & New Zealand
Brands who want a person on the phone the night a gift order goes wrong in December.
Last verified
Our verdict
Gifting concentrates into a few weeks, and in those weeks a fulfilment problem ruins an occasion, it does not just delay a parcel. Invenco run phone support 24 hours a day, seven days a week, which is uncommon at their size and is what you want in the last week before Christmas. They work two Australian warehouses, at Prestons in New South Wales and Epping in Victoria, on a hands-on floor with documented quality control, and they expose a REST API so order and status data can flow both ways.
Gifting signal
Invenco run a hands-on pick and pack floor, which usually means custom handling is possible even where it is not advertised. No gift wrapping, kitting or branded-insert services are published, so ask what adding a card or a wrap would cost per order.
Strengths
- Two warehouses covering New South Wales and Victoria
- 24/7 phone support, uncommon for a 3PL of this size
- REST API for custom ecommerce, CRM and accounting connections
- Eco-friendly packaging published as a standing option
- Documented quality control on pick and pack accuracy
- Customer testimonials citing two and seven year relationships
Watch out
Ask what a card or a wrap costs per order, since a manual floor can often accommodate it. Confirm how Shopify connects, either natively or through their REST API, and which tracking events come back, so your gift notifications fire on real delivery data. Book your November capacity with them early so your Q4 volume is planned for.
The details
Everything below is taken from publicly published sources.
Services
- Pick & Pack
Warehouses
- Prestons, NSW, Australia
- Epping, VIC, Australia
Countries served
- Australia
Automated giftingPaperless & brandedNew revenue streamGifting through a 3PL?
Giftnote delivers the note when the parcel lands. Free for 30 days.