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eStore Logistics

  • Australia & New Zealand

Australian brands who want gift orders picked accurately at volume and recipient returns handled without friction.

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Our verdict

A gift recipient returning something has no order number, no account and no idea what you paid, which is where most returns processes fall over. eStore Logistics run a returns operation they describe as 100% paperless, with automated initiation, real-time notifications and inspection for resale. They pick from six warehouses across Melbourne and Sydney with robotics assistance and publish 99.9% order accuracy, and they offer same-day delivery on a 4pm cut-off through Team Global Express, Direct Freight Express and GoPeople.

Gifting signal

Kitting appears in a published customer story, where they assembled curated wine cases, and branded packaging is listed as a solution feature. No gift wrapping or message-card service is published, so ask how a card would be added at pick-pack.

Strengths

  • Six warehouses across Victoria and New South Wales
  • Robotics-assisted picking, with 99.9% order accuracy published
  • Paperless returns, including inspection for resale
  • Same-day delivery available on a 4pm cut-off
  • Carriers named: Team Global Express, Direct Freight Express, GoPeople
  • Kogan.com, Temple & Webster, Merry People and Boody named in their own material

Watch out

Ask how a card is added at pick-pack, since their kitting work suggests the capability is there. Confirm Shopify specifically and check which tracking events flow back, so your gift notifications fire on real delivery data. Walk their returns flow from a recipient's point of view, because that person arrives without an order number.

The details

Everything below is taken from publicly published sources.

Services

  • Pick & Pack
  • Returns Processing
  • Kitting & Assembly
  • B2B / Wholesale
  • Freight & Customs

Warehouses

  • Truganina, VIC, Australia
  • Ravenhall, VIC, Australia
  • Derrimut, VIC, Australia
  • Bankstown, NSW, Australia
  • Marsden Park, NSW, Australia

Countries served

  • Australia

Carriers

  • Team Global Express
  • Direct Freight Express
  • GoPeople

Named clients

  • Kogan.com
  • Temple & Webster
  • Merry People
  • Boody
Automated gifting
Paperless & branded
New revenue stream

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